Delivery & Returns
Dispatch & Delivery:
- Same Week Dispatch: Orders before 09:00 AM Monday dispatch on Tuesday/Wednesday. Orders after this dispatch the next Tuesday/Wednesday.
- Stock: Plants are dispatched based on current stock, ensuring quick delivery without long waits.
- Dispatch Time: Allow up to 5 working days for dispatch, extended to 10 during peak times.
- Collection: Click and collect available; contact us to arrange.
- Free Delivery: On orders over £250, via courier or pallet depending on plant size.
- UK Shipping: Mainland UK only, excludes Channel Islands, PO Boxes, Scottish Highlands, Northern Ireland, BFPO.
- No International Delivery.
- Delivery Charges: Royal Mail 1st Class: £5.99 for parcels 0-0.99kg. 48HR Courier/Royal Mail 1st Class: £8.99 for parcels over 1kg.
- Local Delivery: £5 within 5 miles of North Perrott, including Montacute, Stoke Sub Hamdon, etc.
Packaging:
- Plants are securely packed according to type for safe transit.
Returns:
- Unhappy with your plant? Contact us within 7 days of receipt. You cover return postage, and if the plant arrives back in good condition, we'll refund the purchase and initial delivery cost.
- 30-Day Guarantee: If your plant has any issues within 30 days of delivery, contact us for a replacement or refund. Proof of care (e.g., photos) may be required.
For more details on delivery or returns, use our contact form.